Pink Owl is a Slough-based home care service for older adults, people living with dementia, and anyone needing a careful hand at home. Personal care, respite, and live-in support — built around the person, not the rota.
Pink Owl Ltd is registered with the Care Quality Commission to provide personal care from our office at 19 Stoke Road, Slough. Our service is led by a CQC-approved Registered Manager and delivered by trained, DBS-checked carers. Provider ID 1-23638805877.
We provide regulated home care under our CQC registration for Personal Care. Each plan is built from a free assessment and adjusted as needs change — never the other way around.
Discreet, dignified support with washing, dressing, continence and mobility — in your own home, on your own terms. Delivered by carers who know you.
CQC-regulated activityCalm, consistent support designed around routine and reassurance. Trained carers, familiar faces, and a plan that holds steady as memory shifts.
Specialist supportA trusted carer in the home around the clock — an alternative to residential care for those who prefer to stay where they belong.
24/7 in the homeShort-term cover so the people who love most can rest most. A few hours, a weekend, or a fortnight — without disruption to the routine.
Hours, days or weeksCare plans written from a free in-home assessment, then reviewed regularly. Built around how someone lives — their morning routine, the cup they drink from, the music they prefer.
We schedule for continuity. The same small team rotates through, so the person you love isn’t explaining themselves to a stranger every visit.
Visits logged, families informed, manager on call. CQC-regulated standards, applied without fuss. If something needs to change, it does — the same week.
Most families come to us in the middle of something difficult. We try to make this part the easy bit.
Call or send a short note. We’ll talk through what’s needed and answer questions before any commitment.
Our Registered Manager visits to meet the person, see the home, and understand the daily rhythm. No charge, no pressure.
A written plan, an introduced carer, and a steady start. Most clients begin care within 48–72 hours of the assessment.
The first carer they sent felt like someone we’d already met. Mum’s mornings have a shape again.
Discreet, professional, and they communicate. After six months we’ve never had a missed visit or a surprise.
What I appreciate is the steadiness. Same faces, same time, written notes after each visit. We finally trust it.
They came in with calm, not a clipboard. Dad has dementia, and every visit feels like a kindness rather than a procedure.
We keep our service area tight so our carers travel less and arrive on time. If you’re in or near these areas, we’re likely the right fit.
Every CQC-registered home care service must have a Registered Manager who answers to the regulator for the quality of care. Ours holds that role personally and is reachable, by name, when something matters.
Personally accountable for the standard of care delivered, the training and supervision of our carers, and the trust we hold with every family.
Yes. Pink Owl Ltd is registered with the CQC for the regulated activity of Personal care. Our Provider ID is 1-23638805877 and our Registered Manager is Mr Muhammad Shahbaz. The CQC’s public register reflects our registration; new providers can take a few weeks to appear on the public-facing site.
For most families, within 48–72 hours of the home assessment. Urgent hospital discharges or end-of-life situations are usually covered the same day or the next morning — please call us directly on 0203 488 7551 for these.
Visits are scheduled in 30-minute, 1-hour, or longer blocks depending on the care plan. Carers arrive on time, follow the plan, log what was done and any changes noticed, and leave the home as they found it. For live-in care, the same carer is in the home for an agreed rota with regular handovers.
Every carer goes through enhanced DBS checking, reference verification, and induction training before they meet a client. Specialist training (dementia, end-of-life, manual handling, medication) is delivered before those visits begin, and refreshed annually.
Tell us. Continuity matters more than convenience, and we will rematch quickly. We’d rather change carers than have a client uncomfortable in their own home.
Hourly rates are agreed in writing after the assessment, with no hidden fees. We invoice weekly or monthly. We can also work alongside Direct Payments and self-funded arrangements; please ask during the call.
Yes — including waking nights, sleep-ins, weekends, and bank holidays. Live-in care covers these within a single rota.
Tell us a little about who needs support and what you’re looking for. We’ll get back the same working day, and the home assessment is free either way.